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First Aid

Discounts are granted for volume purchases (see volume discount schedules linked in the shop section). The discount coupon feature in the shopping cart is used for returning customers and for custom orders though.

However, we kindly ask for your understanding that we are not able to grant discounts for individuals on request. We consider that being unfair to offer varying prices for all the customers paying the regular price. We rather try to meet different budgets by offering different product versions with different feature sets.

Additionally, we offer freeware versions for a selection of our products.

Thank you for your understanding.

Our online shop is handled by the 3rd party eCommerce provider "ShareIt/DigitalRiver" who receives payment and sends the license key(s) for your online purchases.

You have received your license with the delivery email coming from "DigitalRiver/MyCommerce/ShareIt". Please browse your email inbox for any of these sender names.

If you cannot retrieve the delivery mail from your email inbox:
  1. Visit the ShareIt customers login
  2. Adjust the web page language in the upper left, if necessary.
  3. Click the button "My Account" and log into your ShareIt.
  4. You can retrieve your purchase information.

If you lost the Login information, click the "Request Login/Password" link near the user/password input boxes.

No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.

Yes, licenses are valid life-time for all software versions which are released during your maintenance term.

Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions. 

Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term of either one, three or five years, but you can continue to use your existing installation without expiration.

A money-back guarantee means, that you first have to pay, then you may find out, that the product does not meet your expectations and you would have to claim your money back.

We don't want your money first - We want your confidence first!

You can extensively try out our software free of charge to make a confident purchase decision.

We don't urge you to buy. Please test all offered functions and take the time you need to test everything for suitability and compatibility with your individual system environment. That is why we do not have a refund policy.

If you cannot retrieve the license key delivery mail coming from "ShareIt/DigitalRiver" from your email inbox:

  1. Visit our ecommerce reseller webpage.
  2. Adjust the web page language in the upper left, if necessary.
  3. Click the button "My Account" and log into your account.

There you should find your license key information.

If you lost the login information as well, click the "Request Login/Password" link below the user/password input boxes.

Your software installation will continue to work. However, your license key no longer works for security-critical security updates and we recommend to renew the maintenance. Returning customers get discount.

Yes, buying from the online store is safe.

Our online shop is operated by one of the world's largest online shop operators, Digital River, which operates shops for Samsung, Microsoft, Lenovo and many more.

The key symbol in the address bar of your browser during the purchase procedure makes sure that your personal data will be securely encrypted during tramsmission: