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First Aid
Where can I retrieve my lost license key?
Our online shop is handled by the 3rd party eCommerce provider "MyCommerce/DigitalRiver" (formerly "ShareIt") who receives payment and sends the license key(s) for your online purchases. This company is your contract partner (we, Bartels Media, are the manufacturer but not the vendor).
You have received your license with the delivery email coming from "ShareIt/MyCommerce/DigitalRiver". Please browse your email inbox for any of these sender names.
If you cannot retrieve the delivery mail from your email inbox:
- Visit the MyCommerce Shopper Support webpage.
- Log into your account. If you don't know your login credentials you can request them on that page (We do not have them as we are not the vendor).
- Retrieve your purchase information.
What is included in the purchase?
Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period.
A special feature of our offer is that maintenance also includes all new major versions with new functions.
Is the license a subscription?
No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.
Does the software require an internet connection?
In regular use, our software does not need an internet connection.
An internet connection is used in following cases only:
- The license key registration requires an internet connection for just a few seconds. This is a one-time procedure. We offer an offline licensing option for large volume installations.
- Optional: Our software can occasionally check for updates and download updated versions.
- Optional: Our software PhraseExpress can use the external language translation service DeepL which requires an internet connection.
If you don't make use of any such feature, you can safely block our software in your firewall.
Under no circumstance does our software send any confidential and/or sensitive information to us or anywhere else. Our company resides in Germany, in a country with one of the strictest data privacy laws in the world.
Are licenses valid life-time?
Yes, licenses are valid life-time for all software versions which are released during your maintenance term.
Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions.
Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term, but you can continue to use your existing installation without expiration.
Do you entertain a refund policy?
No, a "money-back guarantee" means, that you first have to pay, then you may find out, that the product does not meet your expectations and you would have to claim your money back. We offer you a more comfortable approach:
We don't want your money first - We want your confidence first!
You can extensively try out our software free-of-charge before you need to make a purchase decision.
Our demo software which is available in the download allows you to test everything. We don't urge you to buy! Please test the software for suitability and compatibility with your individual system environment. Only buy if you are happy. After purchase, you turn the demo version into a fully featured version by entering the license key.
Can a license be transferred?
Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).
Is the online shop safe?
Yes, buying from the online store is safe.
Our online shop is operated by one of the world's largest online shop operators, Digital River, which operates shops for Samsung, Microsoft, Lenovo and many more.
The key symbol in the address bar of your browser during the purchase procedure makes sure that your personal data will be securely encrypted during tramsmission:
