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First Aid

No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.

Our online shop is handled by the 3rd party eCommerce provider "ShareIt/DigitalRiver" who receives payment and sends the license key(s) for your online purchases.

You have received your license with the delivery email coming from "DigitalRiver/MyCommerce/ShareIt". Please browse your email inbox for any of these sender names.

If you cannot retrieve the delivery mail from your email inbox:
  1. Visit the ShareIt customers login
  2. Adjust the web page language in the upper left, if necessary.
  3. Click the button "My Account" and log into your ShareIt.
  4. You can retrieve your purchase information.

If you lost the Login information, click the "Request Login/Password" link near the user/password input boxes.

If you cannot retrieve the license key delivery mail coming from "ShareIt/DigitalRiver" from your email inbox:

  1. Visit our ecommerce reseller webpage.
  2. Adjust the web page language in the upper left, if necessary.
  3. Click the button "My Account" and log into your account.

There you should find your license key information.

If you lost the login information as well, click the "Request Login/Password" link below the user/password input boxes.

Our apologies, but we do not use discount coupons for sales promotions. We use coupons for existing or returning customers for specific reasons only (ugrade discount, renewal discount, etc.).

Your software installation will continue to work. However, your license key no longer works for security-critical security updates and we recommend to renew the maintenance. Returning customers get discount.

Yes, buying from the online store is safe.

Our online shop is operated by one of the world's largest online shop operators, Digital River, which operates shops for Samsung, Microsoft, Lenovo and many more.

The key symbol in the address bar of your browser during the purchase procedure makes sure that your personal data will be securely encrypted during tramsmission:

Yes, licenses are valid life-time for all software versions which are released during your maintenance term.

Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions. 

Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term of either one, three or five years, but you can continue to use your existing installation without expiration.

Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period you have chosen.

A special feature of our offer is that it also includes all new major versions with new functions.