How you can contact us

For technical support, please visit the support page:

PhraseExpress support

Click here

ShareMouse support

Click here

Macro Recorder support

Click here

Support for our Freeware?

We kindly ask for your understanding that customer support for our software, which is created with high development costs, is reserved for paying users. We recommend that freeware users read the manual and the FAQ, which answers frequently asked questions. Thank you for your understanding.

Please do not call us for technical support.

Due to the Covid19 panic, we are all working from home offices and use our support system to route inquiries to the best suitable contact.

Thank you for your understanding.

You can reach our Sales Team here:

  E-Mail: sales@bartelsmedia.com
  Phone: +49 (0)651 999 19-50
  Office hours: Mo-Fr, 10am - 5pm (Local time: 07:29 am)