How You Can Contact Us
For technical support, please visit the support page:
Support for Freeware Users
Customer support is reserved for paying users due to the high development costs of our software. Freeware users are encouraged to consult the manual and FAQ for common questions. Thank you for your understanding.
You can reach our sales team here:
E-Mail: sales@bartelsmedia.com
Phone: +49 (0)651 999 19-50 (NO TECHNICAL SUPPORT - Read below, why.)
Office hours: Mo-Fr, 10am - 5pm (Local time: 04:01 pm)
Why No Phone Support?
Please use the contact form for customer service (see direction at the top of this page) to provide all necessary details, including your license key, ensuring accurate and prompt assistance. Phone support can lead to errors, lacks a communication record, and may result in missed information for future representatives. While we're happy to speak by phone when needed, we ask that you allow us to determine the best method of communication. Brief phone calls ensure faster, more efficient responses. Thank you for your understanding.