How you can contact us
For technical support, please visit the support page:
Support for our Freeware?
We kindly ask for your understanding that customer support for our software, which is created with high development costs, is reserved for paying users. We recommend that freeware users read the manual and the FAQ, which answers frequently asked questions. Thank you for your understanding.
You can reach our sales team here:
E-Mail: sales@bartelsmedia.com
Phone: +49 (0)651 999 19-50 (NO TECHNICAL SUPPORT - Read below, why.)
Office hours: Mo-Fr, 10am - 5pm (Local time: 10:47 pm)
Why no customer service by phone?
Please use the contact form for customer service for the respective product (see above). It makes sure that we receive all essential information and allow us to quickly forward the request to the appropriate person. Since we always need your license key, a dictation over the phone would be unnecessarily slow and error-prone. Furthermore, you and we keep track of any information that may have been exchanged so far, which would be lost in a phone call. In addition, another employee does not know what you have talked about so far. Of course, we will also talk to you on the phone if the matter requires it and politely ask you to let us make this assessment. Therefore, please understand that we keep phone calls requesting customer service short. We do not do this to annoy you, but to ensure that we can be reached quickly. Thank you for your understanding.