Privacy Policy

In compliance with the German DSVGO (General Data Protection Regulation), this page contains the information we collect, store, and how it is used during your visit to our Internet pages, our social media platform pages, when using our software products and when you perform a direct order.

Responsible for data protection issues

Responsible for data protection issues is the managing director of Bartels Media GmbH.

This is the suitable contact if you wish to get information about the use, correction or removal of your personal data.

Glossary

Data protection declaration for our Internet pages

Our hosting provider collects and stores your IP address, every time our website is being accessed. According to our hosting provider, the stored IP addresses are automatically anonymized seven days after accessing the website.

In addition, non-personal information such as the type, language setting and version of your browser software, the operating system, the website from which reference was made to our website, name and URL of any downloaded file, transmitted data volume, messages about the status of the transfer (HTTP response code) and the time and date of access are stored.

This data is used to optimize our website, for access statistics and to avert threats in the event of attacks on our or our hosting provider's information technology systems.

We do not merge pseudonymized usage data with the data of the bearer of the pseudonym and we do not create pseudonymous usage profiles.

Email

When you send us an email, it is stored on our hosting provider's server and downloaded by us to our office computers via an encrypted Internet connection.

E-mails include your e-mail address, message, subject, time stamp and the IP address you used at the time of sending.

German Tax Code and Commercial Code oblige us to keep an archive of the e-mail correspondence. After the 10-year retention period has expired, we will destroy this data.

Since complete data security cannot be guaranteed when communicating by e-mail, use post mail if you have a high confidentiality need.

Forum

When you optionally register on our user forum, you enter your email address, user name and additional voluntary data. We store this information along with an anonymizing value dreived from your IP address and time of registration to avert threats in the event of attacks on our or our hosting provider's information technology systems. The email address may be used to send you forum related notifications.

When you visit the forum, a cookie is set on your computer to save the status of your registration if necessary and so that you do not have to log in again each later visit.

We keep your postings and email addresses even after deregistration from the forum to allow to associate forum postings to your account in case you request a deletion of your postings. With the final deletion of your postings, your email address information will be deleted as well.

Customer Service Ticket System

Our customer service uses a ticket system in which correspondence sent to us, including e-mail address, timestamp of the inquiries and IP address, is stored.

The system offers an optional user registration, which uses a cookie to save the status of your registration if necessary and so that you do not have to log in again each later visit.

We keep customer correspondence due to legal storage obligations arising from the Tax Code and the Commercial Code. After the 10-year retention period has expired, we will destroy this data.

Newsletter

You can subscribe to e-mail newsletters to stay informed about our products and offers.

After entering your e-mail address and selecting the desired subject areas, you will receive a confirmation e-mail with a link to activate the subscription ("Double Opt-In"), as we must validate the e-mail address to prevent misuse. During the registration procedure, a cookie is stored on your computer, that is required to perform the registration.

We store your e-mail address, time stamp of the registration, the IP address, browser type and version, operating system, that you used when subscribing to the newsletter to verify the subscription confirmation and to prevent/track misuse. No further data will be collected. The data will be used exclusively for the newsletter.

Each newsletter contains a link to unsubscribe at any time. You can also unsubscribe via our website or by contacting us. Your data will be automatically deleted after a six months retention period which is required to provide evidence of your newsletter registration.

For the duration of your request for a removal from the newsletter system, we store your email in a blacklist which prevents any newsletter related email delivery.

External content and/or processing of data outside the EU

We use JavaScript on our website. Personal data may be processed outside the EU. We use in detail:

Google

We may use "Google Fonts" to display fonts that are integrated using JavaScript. When you visit our website, your IP address and any other data will be transmitted to Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). If you are signed in with your Google account, Google may be able to determine and store that you are visiting our sites. We do not know what data Google links to the data received and for what purposes Google uses this data. For more information, please see Google's privacy policy.

YouTube

We may use the provider Youtube to integrate videos on our website using JavaScript, which transmits personal data such as your IP address to YouTube, LLC 901 Cherry Ave. 94066 San Bruno, CA, USA, and stores a cookie on your computer when you access a website that contains an integrated Youtube video. If you are logged in with your Youtube user account, there is the possibility that Youtube may determine and save that you visit our website and watch videos here. We do not know what data Youtube links to the data received and for what purposes Youtube uses this data. You can find Youtube's privacy policy in Google's privacy policy.

Social Media Pages

We entertain accounts on social media platforms to keep you informed about our products.

When visiting social media platforms, user data may be processed outside the EU. A selection of USA based social media platforms have undergone a "Privacy Shield" certification and are thus obliged to comply with European standards with regard to data protection.

When using these "social media" platforms, user data such as your IP address and, if applicable, user profiles are usually collected in order to be able to select and display targeted advertising according to user interests using cookies, for example. Furthermore, data for computer identification can be collected and stored in order to be able to recognize you on other Internet pages while you are logged on to the "Social Media" platform with your user account.

You will find the respective data protection declaration and opt-out objection option below:

Above social media platforms are the best contacts with regard to your data protection concerns, as only these as operators have comprehensive access to the data collected from them and can process corresponding information rights or editing or deletion requests as quickly as possible. According to an European Court of Justice decision, you also have a right to request above data related issues from us, although we are not the operator of the above-mentioned platforms, but merely maintain a presence there.

Webshop Orders

If you order online via the webshop, the order is placed by our eCommerce partner "Digital River GmbH", Scheidtweilerstr. 4, 50933 Cologne, who is the contractual partner for your online purchase. Their privacy policy can be reviewed on the shopping cart webpage.

Direct orders

Businesses can order software directly from us, for example by e-mail or fax.

We store the name, address and e-mail address and VAT ID of the customer and, if applicable, of the licensee information for order processing / documentation / proof in order to meet accounting and general recording obligations. This data is destroyed after 10 years of statutory retention.

Data transfer/purpose binding

We only pass on personal data to third parties if this is necessary for us to fulfil our contractual obligations, in particular to process a concluded contract, or legal obligations. Personal data will not be passed on to third parties except for the aforementioned purposes of contract and payment processing.

If you provide us with personal data within the scope of an express consent, this data will only be used for the purpose on which the consent is based and which you have agreed to in advance. We will only store your personal data for as long as this is necessary for the intended purpose of data collection or required by law. You can revoke your consent at any time.

Your concerns worthy of protection will be taken into account in accordance with the statutory provisions. You can obtain information about the stored data concerning you from the responsible body.

Privacy policy for our software products

At no time do our products transmit text input or clipboard contents to us or third parties without your prior approval.

Our software for Microsoft Windows and Apple Mac

License key registration

In the course of the license key (de)registration, our software transmits the license key, the IP address, an anonymized ID hash value derived from the user name, the AES encrypted Windows user name ("account name" on an Apple Mac), the AES encrypted computer name, the version number and language version of the installed software via an encrypted connection to our Internet server to allow us to check compliance with the license provisions.

When registering the license key, the license key, time of access, an ID hash value derived from the anonymized user name, the AES encrypted Windows user name ("account name" on an Apple Mac) and the AES encrypted computer name are stored.

With the license key deregistration, which you can perform in the software, this data is permanently deleted.

Software update check

After your prior consent, our software can optionally perform online software update checks. A part of the license key, an anonymized ID hash value derived from the Windows user name or Mac account name, the version number and selected language is transmitted via an encrypted Internet connection. None of this information is stored.

Language translation

PhraseExpress can use the independent, external provider Deepl (Privacy Policy) for the optional language translation feature. When you enter the pseudonymous API key provided by Deepl or, if you optionally use the translation service in PhraseExpress, the key is sent to Deepl for authorization and your Deepl account credit is returned from Deepl to your local PhraseExpress installation. If Deepl uses the language translation, the text to be translated will be sent to Deepl and the translation will be returned by Deepl to your local PhraseExpress installation. We do not receive any of this data.

PhraseExpress for iOS

If you have iCloud Drive enabled on your device, the app optionally sends the stored phrases to Apple iCloud Drive servers, so your phrases stay in sync on all your iPhone/iPads, Mac or Windows PC. This feature can be turned off in the PhraseExpress App settings or by disabling iCloud Drive.

Further data protection information is available in the iOS App manual.

PhraseExpress for Android

If you have Google Drive enabled on your device, your phrases can optionally be transmitted to Google Drive servers, so your phrases stay in sync on all your Android devices or your Windows PC. This feature can be turned off in the PhraseExpress App settings or by disabling Google Drive.

Further data protection information is available in the manual of the Android App.

Amendment of the provisions

We reserve the right to adapt this data protection declaration in order to comply with new legal requirements or to take account of changes in our services. The new data protection declaration will then apply for your next visit.

Your Rights

You may contact us either in writing or by emailing us in order to exercise the following rights to the extent your entitled to so under applicable law:

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data.

Best wishes,

Your Bartels Media GmbH Team